Returns/Refund Policy
Kookaburra Liquorice strives to provide quality liquorice products to our customers in the USA. Should you wish to return any products, please contact our office within four weeks of purchase and you will be issued with a return number.
Our refund/return policy for sub-standard product is to provide replacement product or a full refund including shipping. Our customer service staff will assess your concerns on an individual basis.
Information to Provide:
*Your name and delivery address
*The order number
*Your method of payment
Privacy Policy
Kookaburra Liquorice is committed to protecting your privacy while you access and interact with our website, products and online shop. We aim to provide a safe and secure website environment for all our customers.
The purpose of this Privacy Policy is to tell you what types of information we may gather from you when you visit, interact with or purchase from our site, as well as how we may use that information, whether we disclose it to anyone else, and how you can choose how we use this information and how you may correct this information. Kookaburra Liquorice’s policy allows our visitors to choose what kind and how much information that you wish to provide to us and how you can control the information you may provide.
Collecting Information
Kookaburra Liquorice collects information from you primarily to make it easier for you to use our website and our online shop. Depending on which area of the website you are accessing, you may be asked to provide information such as your name, email address, contact details and information about what sort of products you do or do not like. It is your choice whether you choose to provide this information.
Kookaburra Liquorice collects two types of information online. Firstly, from time to time, Kookaburra may collect anonymous information during surveys, questionnaires or other circumstances. For example, we may view information on how many people access our online shop however we cannot collect information about those people, such as their names or locations. In this case, these people are anonymous. Similarly, our website may host a quick survey about favourite flavors of licorice where we ask our customers to rate their favorites. Such a survey may gather information on your gender, location or age. These answers are also anonymous and used simply for research purposes.
The other type of information which we may collect is personal information. This is only collected when you specifically provide it for such purposes as purchasing products from our website. Such information includes your name, address and email. In order for us to fulfil our service to you when purchasing our products, we will specifically request your personal, billing and shipping details. You may also provide this information if you sign up for a newsletter or additional information. You can choose not to receive such information at any time and can choose not to respond to any request for further information.
It is your decision how much information you provide to Kookaburra Liquorice. We will only gather your information personally if you provide it to us, and you can request that we delete any information of yours that we hold at any time.
Use of Information
Kookaburra Liquorice will only use your personal information that you have provided for the express purpose for which you provided it. We will not use your information for any other purpose unless you consent to its use.
Disclosure
There may be occasions where it will be necessary for Kookaburra Liquorice to disclose your personal information to third parties. However, this will only take place in order for Kookaburra Liquorice to provide its products and services to you as you have requested. For example, should you purchase products from our website, we will need to provide your personal and shipping details to third parties in order to bill and ship your products to you. This disclosure of information is only done where necessary to provide the products to you. Other than this circumstance, we will never provide your information to any third parties for any purpose. Further, Kookaburra Liquorice will never sell or receive payment for disclosing your personal information to third parties.
Posting on Kookaburra Liquorice
Kookaburra Liquorice now has an interactive blog on its website that you can comment on or contribute to. Should you choose to comment or contribute, Kookaburra Liquorice encourages you to exercise caution when providing personal information online on our website. Such information is available to all visitors to the website as it is a publically accessible site, and your information could be collected and used by others. You may wish to use a pseudonym or user name that is not your true name to protect your identity. Kookaburra Liquorice will do everything we can to protect your personal information, however anything that is posted on our publically accessible site is your responsibility, as is protecting your password and any personal information.
Accessing Your Information
Where Kookaburra Liquorice keeps your information online such as personal and shipping information, we will make it accessible to you to check, update and delete if you wish. Kookaburra Liquorice will never keep your billing details, such as bank details, however your shipping details, address and other personal information may be stored for your ease of use when purchasing our products online. We try to keep all information as accurate and up to date as possible.
Security
Kookaburra Liquorice uses a 256-bit encryption strength SSL Certificate which will protect your personal details online by encrypting all information on the website.
Privacy Complaints
If you are concerned or wish to complain about issues relating to your online privacy on our website, please contact us at sales@kookaburraliquorice.com.